Privacy Policy

What Information Does RAKAEM Collect?

RAKAEM respects your privacy and takes the protection of your personal information seriously. However, to use some of our services, you may need to provide details such as your name, email address, mailing address, phone number, and billing information.

What Do We Do With Your Information?

RAKAEM may use your information to provide rubbish collection services, including the delivery of dustbins, rubbish bags, and official receipts. We may also contact you by email or phone regarding information you have requested.

Is RAKAEM Online Payment Secure?

Yes. The RAKAEM website uses HTTPS to help secure your connection, and we use the Baiduri payment gateway service. Baiduri Bank protects your credit and debit card information using TLS/SSL encryption and 3D Secure technology.

Does RAKAEM Collect Credit or Debit Card Information for Later Processing?

No. RAKAEM does not collect or store your credit or debit card information.

Does RAKAEM Charge Any Transaction Fees for Credit or Debit Card Payments?

No. Customers pay only for the selected rubbish collection service plan or products, with no additional transaction fees charged by RAKAEM.

How Do I Know If My Payment Was Successful?

After entering your payment details, you will normally receive an order confirmation message on the screen and/or by email.

If you do not receive a confirmation, please contact RAKAEM to verify whether your transaction was successful.

Credit and debit card payments may fail for various reasons. If your card is charged despite an unsuccessful payment, contact your bank or card issuer to report the issue and avoid any inconvenience.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch with our team.